Shipping Policy

Last updated: August 30, 2026

Thank you for shopping with us! We’re committed to getting your order to you safely and as quickly as possible.

1. Order Processing

All orders are processed within [1–3 business days] after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During busy periods, holidays, or sales events, processing times may take slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times depend on your destination:

• United States: [5–10 business days]

• Canada: [7–12 business days]

• United Kingdom: [5–10 business days]

• Europe: [5–12 business days]

• Australia & New Zealand: [7–15 business days]

• Other International Locations: [7–20 business days]

Please note that these are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary due to customs, carrier delays, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your shipping address, order size, and available shipping method.

From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website or at checkout.

4. Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number, if tracking is available for your selected shipping method.

Please allow 24–72 hours for tracking information to become active after shipment.

If your tracking information has not updated for several days, please contact us and we will be happy to assist.

5. International Orders & Customs

For international orders, your package may be subject to customs duties, taxes, or import fees imposed by the destination country.

Any customs duties, taxes, or additional import charges that may apply are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delays that are outside our control.

6. Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your order.

If you notice an incorrect address, contact us as soon as possible. We will do our best to update the address before your order ships.

Once an order has been shipped, we may be unable to change the delivery address.

We are not responsible for orders that are delayed, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

7. Lost, Stolen, or Damaged Packages

If your package is marked as delivered but you cannot locate it, please first check around your property and with neighbors or other household members.

If the package still cannot be found, please contact the shipping carrier directly and contact us so we can assist where possible.

If your order arrives damaged, please contact us within [48 hours] of delivery and provide clear photos of the damaged package and product.

8. Delayed Packages

While we work with reliable shipping providers, delays can occasionally occur due to circumstances beyond our control, including:

• Customs inspections

• Weather conditions

• Carrier delays

• Public holidays

• Incorrect address information

• High shipping volumes

• Other unforeseen circumstances

If your package is delayed, please contact us and we will help you track its status.

9. Multiple Items in One Order

Depending on availability and fulfillment location, items from the same order may occasionally be shipped separately.

If this happens, you may receive multiple tracking numbers and packages.

10. Contact Us

If you have any questions about your order or shipping, please contact us at: contact@opalinedecorgifts.com

We’re always happy to help!