Refund policy

Return & Refund Policy

We have a 30-day issue resolution policy, which means you have 30 days after receiving your item to contact us about any problem with your order.

Because our products are made to order and may be personalized specifically for you, we only accept returns or provide replacements in the following situations:

You received a product that is different from what you ordered.
There is a spelling or personalization mistake caused by us.
The product arrived damaged or defective.

We do not accept returns or provide refunds for personal preference, change of mind, or incorrect personalization details entered by the customer.

Damages, Defects & Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, contains a spelling or personalization error made by us, or is different from the item you ordered, please contact us immediately at contact@opalinedecorgifts.com.

To help us resolve the issue quickly, please provide your order number along with clear photos or videos showing the problem.

After reviewing the issue, if your claim is approved, we will send you a replacement product at no additional cost. You will not need to return the original product.

Personalized & Custom Products

Because personalized and custom products are created specifically according to the information provided with your order, they cannot be returned simply because you changed your mind or no longer want the item.

Please carefully review all names, dates, messages, photos, and other personalization details before placing your order. We are not responsible for mistakes in personalization information submitted by the customer.

However, if we make a spelling, personalization, printing, production, or fulfillment mistake, please contact us and we will make it right.

Exchanges & Replacements

If your order qualifies for a replacement due to damage, a manufacturing defect, an incorrect item, or a personalization mistake caused by us, we will send a new product at no additional cost.

You do not need to send the original product back to us. This allows us to resolve the issue as quickly and conveniently as possible.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without providing a justification, subject to applicable law and any legal exceptions for personalized or custom-made products.

Refunds

Our primary resolution for an approved issue is a replacement product. In certain circumstances, we may offer a refund instead.

If a refund is approved, it will be automatically issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@opalinedecorgifts.com.