Refund policy

Return and Refund Policy

Last updated: October 21, 2026

At Opaline Decor Gifts, we take pride in creating personalized gifts made especially for you. Since personalized products are customized according to each customer's specifications, we generally do not accept returns or offer refunds for these items unless there is an issue with the product we have delivered.

1. Returns and Refunds for Personalized Products

All personalized and custom-made products are made specifically for each customer. Therefore, we do not accept returns, exchanges, or refund requests for personalized products due to a change of mind, incorrect information provided by the customer, or dissatisfaction with the product when it has been made according to the details approved or submitted at the time of ordering.

2. Exceptions to Our Policy

We want you to receive exactly what you ordered. If there is an error on our part, we will review the issue and work with you to find an appropriate solution.

You may contact us if you receive:

A product with an incorrect name or personalization that differs from your order details.
A different product from the one you ordered.
A design, color, or customization that does not match the specifications submitted with your order.
A damaged or defective product.

Depending on the nature of the issue, we may offer a replacement, correction, or refund where appropriate.

3. How to Report an Issue

If you experience an issue with your order, please contact us at contact@opalinedecorgifts.com.

To help us resolve your concern quickly, please include:

Your order number.
A clear description of the issue.
Clear photographs of the product received, where applicable.

Please contact us within 7 days of receiving your order. We will review the information and get back to you with the next steps.

4. Refund Processing

If a refund is approved, it will be processed to your original payment method. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

Refunds are not guaranteed and will be considered based on the circumstances of the reported issue and applicable consumer protection laws.

5. Cancellations and Order Changes

Personalized products may enter production shortly after an order is placed. Please contact us as soon as possible if you need to request a cancellation or change to your order. Once production has started, we may be unable to accommodate the request.